Client Newsletter April 2021

Here’s our Client Newsletter April 2021.

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The Truth About Spots and Stains

Floods happen, everywhere in the country. Water can come from a storm surge, broken pipes, poor landscaping and so much more, and you needn’t live near a dam to be in danger. How you handle a water intrusion usually has to do with the rate at which water enters a structure, the amount of water, the source of the water, and what areas are affected.

In short term water management, slip fall hazards, possible electric shock, biological or toxic contamination and other potential dangers must be considered before you take any action. In cases when there is a large quantity of standing water it is usually safest to turn off the electricity and gas to the structure before you begin any cleanup.

Once you have determined that it is safe to proceed, identify the source of the water, and stop the water intrusion, if possible. If it is from rainwater or other sources beyond your control, take steps to reduce the rate at which it is spreading. You can do this by placing towels to absorb the water, using a shop vac to extract the water, or even using a push broom or squeegee to push the water outside. If you have them, sandbags can help keep water out as well.

The services of a professional restoration company will usually be needed when the water has saturated building materials such as carpet and pad.

It is nearly impossible for a homeowner to remove water and dry a structure in a safe and efficient manner. This is because cleaning companies have the fans, heaters, other equipment and experience to dry water quickly.

Often, homeowner attempts at saving money end up costing thousands of dollars later in mold contamination and permanent damage to the structure.

Many items in the home that could have been saved by quick response from a professional may have to be discarded, or undergo expensive restoration. Your best course of action in the event of a substantial water intrusion is to ensure the safety of yourself and other inhabitants of the structure. Then, determine the source of the water, try to stop or slow the entry of water, move furnishings out of the water and call a professional restoration contractor to handle the extraction of water and structural drying.

Homeowners’ insurance may or may not cover the damages caused from water intrusion. It depends on your policy and how the water entered. Many policies do not cover “rising water” from flood conditions unless you have specific flood coverage.

Yet, they will usually cover the damage from rainwater that enters the structure from above, as from a hole in the roof. You can get additional insurance to cover flood and other water hazards. Double check your insurance policy or talk to your insurance provider to see what’s covered.

No matter your policy type, most insurance companies will require you to act fast and contact a professional restoration company to minimize damage and reduce the cost of the claim. That’s why, if water intrusion occurs, you should call a trusted restoration company immediately. Fast response and having the right equipment are both critical in getting your home back to a pre-loss condition as quickly as possible.

Our trained and educated team at Professional Carpet Systems are here to help you when the unthinkable happens. Trust the professionals to help you when floods happen.

March 2021 Client Newsletter

Here’s our March 2021 Client Newsletter.

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For the Love of Cotton

You may not know this, but cotton is the most popular fiber in the world. Why? Because it’s durable, easily dyed, absorbent, soft and comfortable to touch. These characteristics make it the fabric of choice for clothing, towels, bedding and more.

We’re not the first people to recognize the virtues of this versatile fiber. Cotton has been cultivated globally for thousands of years. From underwear to overcoats, clothing continues to be the most common use for cotton.

The same features that make cotton ideal for clothing make it perfect for upholstery. Like your clothing, all upholstery –including cotton– must be cleaned periodically for appearance and health. Furniture manufacturers recommend cleaning every 12-24 months. Failure to do so can result in an unwanted appearance change called soil staining. Soil staining occurs when soils, oils and pollutants adhere to the fibers and oxidize. This can result in permanent dulling of colors and changes to fabric texture.

Aside from a certain amount of normal shrinkage and potential wrinkles, most cotton clothing can be washed without any major problems. The fabrics used in upholstery differ in a number of ways from clothing, including how we clean them.

When used in upholstery, cotton may be blended with other fibers that have different characteristics and dye systems. Often the fabric is made up of multiple layers and can be quite thick. This creates challenges when cleaning. Ripples and distortion to the fabric texture are not uncommon.

Second, while most cotton clothing is designed to be washed in the laundry with lots of water, detergents and agitation, upholstery fabric is not. Lighter colored cotton upholstery may turn brown or yellow as the cellulose material in the cotton breaks down. Dyes may bleed or run. With some cleaning agents, cotton fabrics can actually degrade and become weak or even split.

There is also the potential that the fabric will shrink. This leads to cushion covers not fitting properly, skirts and dust ruffles curling or wrinkling and other appearance problems. That’s why you should never remove cushion covers to launder them.

You can hang your clothing on a line or put it in a dryer to dry. Not so with upholstery. The multiple layers of fabric, batting and cushion can cause slow drying, which could cause browning and dye bleed. We prevent such damage by using high velocity air movers to encourage rapid drying and carefully controlling the amount of moisture while cleaning.

Most fabrics can be cleaned safely with the right equipment, cleaning agents and proper training. One of the most important steps is to test the fabric for dye stability, browning and potential shrinkage, as well as inspect for other possible issues.

Taking all of this into account, some fabrics will require low moisture, controlled pH, and the gentle hand of an experienced upholstery cleaner to avoid damage. A fabric protector application should follow every cleaning. Your fabric will stay cleaner longer and resist permanent staining.

Contact Professional Carpet Systems today for more tips, help or to schedule your next appointment.

February 2021 Client Newsletter

Here’s our February 2021 Client Newsletter

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LOVE That New Carpet Smell

Smell is the most primitive of the five senses. The fragrances of food enhance our sense of taste. Pleasant scents create a feeling of calm and contentment, while unpleasant ones may be a cause for alarm. Unfamiliar odors can create anxiety, especially when the source is unknown.

The nose knows, as they say. But what about “new carpet smell?” For many, this odor is welcome, as we enter a carpet store or have new carpet installed in our own homes. It smells like a new beginning. But is this smell hazardous? Volatile Organic Compounds

The unmistakable odor produced by new carpet is caused by a volatile organic compound or VOC. Volatile simply means it evaporates readily at normal temperatures. This volatility makes it easy for us to smell. VOC’s are present in many new man-made building materials including sheet vinyl floorcovering, wall coverings, floor finishes, adhesives and paint. VOCs are what create “new car smell”, “new carpet smell” and the smell that you probably don’t enjoy so much after you paint a room.

There are many different types of VOCs but the one related to new carpet odor is 4-phenylcyclohexene (4-PCH), a by-product of the synthetic latex binders used to hold the carpet backing together. Although new carpet does produce this volatile organic compound, emissions from carpet as measured during EPA studies ranked among the lowest overall contributors to indoor air quality issues. Most of the VOCs present in carpet dissipate within 24-48 hours after installation. Ventilation during and after carpet installation helps to reduce that length of time. EPA Testing Several years ago, as the EPA was renovating its Washington DC headquarters, some employees complained that odor from the new carpet was making them sick with a variety of symptoms including respiratory irritation, headaches and general malaise. The EPA enlisted help from carpet and latex manufacturers to investigate the complaints. Following laboratory testing and extensive government agency review, no connection between 4-PCH and any kind of adverse human health outcome could be established. As a result, the EPA describes 4-PCH as an “unremarkable chemical.”

Many people have the belief that “new carpet odor” is caused by formaldehyde used in the production of carpet. Research conducted by the School of Textile Engineering, Georgia Institute of Technology dispelled this widely held myth. Current industry standards are in place so that all new carpet produced is monitored for this chemical. Formaldehyde has not been used in the production of carpet in the United States for decades. Latex Issues What about people who are allergic to latex? The latex used in modern carpet is synthetic and not linked with the allergic reactions caused by proteins found in natural latex. All of the materials used in the manufacture of carpeting are primarily the same harmless materials found in clothing, furniture and bedding. Nylon, polypropylene, polyester and wool constitute the majority of the components found in carpet.

So the conclusion is that there is no evidence that new carpet odor is a cause for alarm. However, since odors can create different reactions in individuals, it makes sense to address any complaints to prevent discomfort. As mentioned earlier, ventilating the structure during and after installation is the best way to reduce the buildup of 4-PCH in the indoor environment.

Contact Professional Carpet Systems today for more tips, help or to schedule your next appointment.

December 2020 Client Newsletter

Here’s our December 2020 client newsletter.

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What SURPRISES are Lurking in Your Bedroom?

Yes, it is often easy to tell when it’s time to clean the carpet in your family room, hallway or the main entrance to your house. You begin to see soil in the traffic areas, or there are those inevitable spots and spills. Despite your best efforts at vacuuming the carpet still looks soiled and you clearly know it needs to be cleaned. But what about the carpet in your bedrooms? Tracked in soils or spills aren’t usually a major problem in bedrooms. This may lead you to think that bedroom carpets don’t need cleaning as often as the rest of the house. Think again.

Your Bedroom is Dirtier than you Realize.

Your bedroom is the place where you sleep, dress and groom. The natural body oils, perspiration, dander, hair, particles from coughing and sneezing, residue from recently showering and the moisture it generates make the bedroom among the most heavily soiled carpets in your home, even if they still look good. Of course, don’t forget all of the sprays, lotions and potions we use when grooming. These can leave residue behind that is unhealthy itself but which also attracts dirt and germs. It’s no surprise that much of this “stuff” ends up in your carpet. And even though you can’t see these soils, they are there. Need proof? Walk into your bedroom, master closet or dressing area and take a whiff. Chances are, you will notice a natural musky odor that is unique to that room.

The Surprises Lurking in Your Private Spaces

Discussing the most personal space in your home may make you feel a bit uncomfortable, but the fact is that you spend a huge portion of your day in that room. It should be the cleanest room in the house, if you want to be healthy. Let’s consider two major bedroom problems: your carpet and your mattress. Much of the body oil, sweat and dander you lose every day remains in your carpet and mattress. During the natural processes of oxidation and decay, these organic materials break down and release gases that are the source of odors. Your bed sheets help protect your mattress, but some of the tiny dead skin cells and body oils, along with 8-12 ounces of perspiration adults lose each night, do make it through and end up in your mattress.

Another concern is dust mites. The highest population of dust mites in any house is in the bedroom. This is because the 3 things that a dust mite needs to survive are found there in abundance: food, moisture and warmth. Dust mites eat dead skin, they get all the moisture they need from bedroom humidity and perspiration, and they love the warmth your body leaves in the bed. All of this makes your bedroom the perfect breeding ground to raise happy, healthy dust mites.

Wake Up Refreshed

If you are one of the millions of Americans with allergies, dust mite droppings could be a major cause of your suffering. Dust mite feces, a major component of household dust, is one of the most potent allergic irritants known to medical science. This is especially true in bedrooms. If you really want your house to be clean and healthy, include occupied bedrooms in every carpet cleaning. For extra protection and potential relief from allergies have your mattress cleaned as well to remove these contaminants. Do you go to bed breathing easy, but wake up congested and sneezy? You may find that detailed cleaning helps to alleviate your symptoms. Contact Professional Carpet Systems today for more tips, help or to schedule your next appointment.


November 2020 Client Newsletter

Here’s our November 2020 Client Newsletter.

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Do I REALLY Need Flood Insurance?

Believe it or not, everyone lives in a potential flood zone. You may not realize it but you do not need to live near water to be flooded. Floods can be caused by storms, melting snow, hurricanes, water backup due to inadequate or overloaded drainage systems, as well as broken water mains.

Many people are surprised to find out that flood damage, which includes almost any damage due to standing water in your home, is not covered by most homeowners’ policies. Sadly, water damage can lead to devastating losses, both financial and emotional. Flood water can damage furniture, personal belongings, your treasured heirlooms, photographs, drywall, carpeting, wood floors, building structure and so much more – and without flood insurance you would be left to repair and replace everything on your own.

You Need Flood Insurance

You should consider protecting your home, business, and belongings with flood insurance from the National Flood Insurance Program (NFIP) whether your flood risk is high or low. Almost anyone who is in a community that participates in the NFIP can buy building and/or contents coverage, with very few exceptions. It is a good idea to buy even in lower risk areas because 25 to 30 percent of flood insurance claims come from low-to-moderate risk areas.

The Cost of Flood Insurance

Fortunately, flood insurance is very affordable. The low-cost Preferred Risk Policy is ideal for homes and businesses in low-to-moderate-risk areas. Homeowners can insure buildings and contents sometimes for less than $100 per year, and renters (yes, renters need it too) can do it for less than $50, depending on where you live and how much coverage you choose. Even in higher risk areas flood insurance is usually about 20% the cost of your full homeowners’ policy.

Purchasing Flood Insurance

About 90 private insurance companies nationally offer affordable flood insurance backed by the federal government. Policies are available to homeowners, renters, and business owners alike. Flood insurance is easy to get through private insurance companies and independent insurance agents. You can even purchase flood insurance with a credit card. When you buy flood insurance you can purchase building and contents coverage separately, so renters can insure just their belongings. Generally, up to $100,000 contents coverage is available for homeowners and renters. If you own your home or business, make sure to ask your insurance agent about contents coverage as it is not necessarily included with the building coverage. It is important to note that there is usually a 30-day waiting period before flood coverage goes into effect. Plan ahead so you are not caught without insurance if a flood threatens your home or business.

Don’t Rely on Disaster Assistance

You might wonder, doesn’t the federal government help people who have suffered a flood? Federal disaster assistance is only available if the President declares a disaster in a given area, so this is not something you can depend on. And, in many cases, any assistance you are given is a loan that must be paid back with interest. Flood insurance, on the other hand, pays even if a disaster is not declared, and of course you never have to pay it back.

Unfortunately, flooding is an unpredictable fact of life for property owners. Dealing with the aftermath of even a small flood can be overwhelming. Hopefully you never have to go through flooding in your home. But if you do it is important to minimize the damage immediately by calling a qualified cleaning company to get your home back in shape fast.

Contact Professional Carpet Systems today for more tips, help or to schedule your next appointment.



Client Newsletter October 2020

This is our newsletter for October 2020.

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Don’t Make These Common Carpet Care Mistakes

Keeping your carpets clean is not only important to the look and feel of your home, it’s also a vital factor in maintaining good indoor air quality. And that’s good for your health. Here are some common mistakes to avoid so that your carpet remains clean, beautiful and healthy for as long as possible.

Mistake #1 – ALLOWING SPOTS AND SPILLS TO SET Accidents are going to happen, but permanent stains don’t have to. While it’s possible to clean and deodorize an old spot or stain, your chance of removing a fresh spill is much higher if you act fast. Spills continue to penetrate into the carpet and bond to carpet fibers the longer they sit. Depending on what has spilled, the stain could begin to oxidize and become permanent. If the spill penetrates into the carpet pad, you may have a much bigger problem later. Old spills in padding have a tendency to wick back to the surface during future cleanings.

Mistake #2 – NOT TESTING SPOT REMOVERS BEFORE USING Do you have a sample of your carpeting or some extra pieces that weren’t needed when the carpeting was installed? These are perfect to use for testing any type of cleaners, spotters and deodorizers. The last thing you want to see is a stain develop from one of the cleaning products you are using to remove a stain or odor. Instead, use an extra piece of carpeting, and if there is none available, pick out a spot in the rear of a closet to test.

Mistake #3 – IMPROPER SPOT & SPILL CLEANUP Different spots require different cleaning agents, equipment and techniques. Applying a particular chemical to one stain may produce great results. Applying that same spotter to another type of spill could make the spot permanent. Scrubbing the carpet with brushes and towels can cause permanent distortion to the yarns. Carpet should never be scrubbed. The preferred action is called tamping or blotting. After testing in an inconspicuous location, apply the appropriate cleaning agent to the spot, agitate gently, and blot the area with a clean white terry cloth towel. If the directions call for rinsing the product out of the carpet, spray clean water from a trigger sprayer onto the area, agitate gently and blot up the excess moisture. Repeat the rinsing procedure, if necessary, to remove any soapy residue.

Mistake #4 – NOT HIRING A PROFESSIONAL CARPET CLEANER Keeping your carpets clean and beautiful includes regular vacuuming, prompt attention to spots and spills and keeping soils outside with the right mats at entrances. It’s even better if you can refrain from wearing “street” shoes in the home. Eventually, your carpets need a deep cleaning. And regardless of what manufacturers of do-it-yourself carpet cleaners tell you, you do need a trained professional to get your carpets thoroughly cleaned. We use professional cleaning agents, equipment and techniques to get your carpets deep down clean. Carpets that are cleaned and protected regularly will last longer and help improve indoor air quality. That’s why major carpet manufacturers require professional cleaning every 12-24 months to maintain your carpet warranty and extend the use-life of your carpets.

Contact Professional Carpet Systems today for more tips, help or to schedule an appointment.

Shawn and Anna Bisaillon Interview

Shawn and Anna Bisaillon, Professional Carpet Systems of N. Denver

by Elisabeth Reinhart and Rosemary Reinhart

“If better is possible, good is never enough.” This is the mantra for Shawn and Anna Bisaillon’s Professional Carpet Systems of N. Denver. The company’s mission statement is to “provide the most excellent service experience ever.” They focus on cleaning as a specialty and offer restoration, deep cleaning, and maintenance cleaning on all types of floor coverings and upholstery. Professional Carpet Systems of N. Denver is located in Superior, Colorado and provides service along the Front Range.

Shawn is one of the industry’s foremost experts on fabric care and provides certification training on best practices locally and internationally. Shawn, Anna, and their team of seven cleaning specialists are dedicated to excellent service.

From residential homes to university dorms to city government buildings, their team is equipped and entrusted to handle the most difficult – and delicate – of cleaning needs.

Evolving from Cleaning Technician to International Cleaning Expert

Shawn’s passion for and expertise in all facets of the cleaning industry is the foundation on which he and Anna have built their business. Shawn started working in the cleaning industry 30 years ago in Berthoud, Colorado under the mentorship of his uncle, who specializes in oriental rugs. Shawn started out as a technician, earning cleaning certifications and getting on-the-job training. When he took a position as a manufacturer’s rep, he learned about the industry’s equipment and tools. One of the management owners of the equipment business recognized Shawn’s desire to teach and asked him to be a trainer and certification instructor for carpet cleaning.

Shawn excelled at teaching and became well-known in the industry. For his hands-on workshops, he dons goggles and a lab coat complete with badges of industry certifications to become a “Stainologist.” Before COVID-19, he was traveling six to eight months of the year conducting training in best practices for cleaning, including the appropriate processes, chemistry, equipment, and styles of cleaning. Since Spring 2020, Shawn has been conducting his certification workshops via Zoom.

Providing Excellent, Professional Cleaning

“We’re a professional cleaning company. We understand the cleaning science, not just how to polish it up, but how to truly make it clean,” Shawn said. His technicians “are professional cleaners, doing what I teach.” These technicians are salaried, not on commission as is typical of many cleaning companies, which means they can focus on service and quality. The company has five operating trucks and a 4,500-square-foot warehouse. The major part of their business is cleaning carpets. They also clean many other surfaces, including wood floors, area rugs, tiles, countertops, garage floors, and upholstery.

The company is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). As Seal of Approval service providers, the company performs cleaning that meets the requirements of manufacturer warranties. Several years ago, they became part of the franchise group Professional Carpet Systems to enhance marketing and brand consistency.

Another way their company stands out from the competition is by educating their clients. “One of the things that I try to do is help my clients understand how to take care of what they have,” said Shawn. The company’s technicians give every first-time customer the booklet Carpet Cleaning Tips for Dummies from the Carpet and Rug Institute (CRI).

For certain specialty carpets and textiles, they offer the product Fiber ProTector. It is a high-grade protectant for delicate fabrics such as silk that need special protection from soil and stains. Shawn recommends it for designers, decorators, and homeowners to protect fabrics that are “not even serviceable if they get stained or soiled.”

The company has a minimum charge to accommodate about 30 to 60 minutes in the home to assess the job. “We charge by the square foot, based on the condition of the carpet,” Shawn said. “We’ll lay out the entire job by estimating it and blocking it and using a black light to thoroughly inspect it prior to the service.” Shawn’s favorite part of the job is “the miracle look on someone’s face when they realize what we were able to do for them.”

Participating in and Serving the Community

Shawn and Anna met soon after she moved to Colorado from the Czech Republic. They recently celebrated their 23rd wedding anniversary. Their fifteen-year-old son Jakub joined the company, at his request, as an employee and is now a certified cleaning technician. Jakub enjoys playing three musical instruments and performing in the Monarch High School marching band.

In 2019, Shawn won the cleaning industry’s Ralph Bloss Humanitarian Award. Shawn said, “I think that a cleaner needs to have a servant attitude.” He is a member of the Professional Association of Cleaning and Restoration (PACR), a group of professional cleaners who push the industry to get better. “We believe in credentialing and employing our staff to do better.”

Through Anna’s work on the Superior Chamber of Commerce, the company has participated in projects to help those in need in the community. Every month, the company provides a free home cleaning to a family in need identified by A Precious Child program. Every year for the last several decades, they’ve joined with other cleaning companies in the annual cleaning of the Ronald McDonald Houses in Aurora and Denver.

Contact Information

You can reach Professional Carpet Systems of N. Denver by calling 303-403-1900 or by booking an appointment online. Their website is and they maintain an active presence on Facebook under “Professional Carpet Systems of N. Denver.”

Professional Carpet Systems of N. Denver offers “big business service with a small company attitude,” Shawn said. They welcome the opportunity to make long-term community connections with residents in West Woods Ranch. They are excited to help you with your cleaning needs.

September 2020 Client Newsletter

Here’s our September 2020 client newsletter.

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After a Disaster- Call the Pros

Fire and flood restoration methods use advanced equipment and techniques. Although homeowners can do some of these methods, the importance of the order in which they are done, as well as the fact that many different things should happen at once to maximize restoration efforts, makes this job one that you should leave for the pros. A fire or flood can change your home drastically and response time is critical.

In order to prevent widespread secondary water damage, you must act within 24 hours of a fire or flood. This secondary damage manifests as mold or mildew that grows in damp areas, and has the potential to cause up to as much if not more damage than the original fire or flood does. In addition, there are several other issues that you must attend to immediately following a fire or flood, which makes it difficult to address any one issue adequately.

With a professional company experienced in fire and flood restoration, you can be sure that they have the available labor to address every pertinent issue that may arise, while at the same time safeguarding your belongings from further damage. Also, fire and flood restoration can be dangerous.

There are many dangerous aspects to restoring your home after a fire or flood. You are at risk of electric shock if there is standing water. You must move your possessions many times during the restoration process, which can be doubly dangerous: once because the wet floors can create a slippery area and twice because heavy things get heavier when they are wet.

You should hire professionals for these tasks, as they have the knowledge and expertise to make your home safe again. To accomplish successful fire and flood restoration, it requires special equipment. There are some pieces of equipment that homeowners just do not have access too, like HEPA system air scrubbers or negative air machines to remove mold, dust, microbes, and other dangerous air particles.

In addition, there are parts of your home that you probably cannot and should not clean, such as your HVAC system. During a fire, soot and other airborne debris become stuck in the HVAC system and it requires special tools and training to repair it effectively and ensure the unit is safe, ready to run and will not be recirculating dangerous air particles in your home.

Although hiring a professional fire and flood restoration company is ultimately more costly, the money is well spent. They prevent additional damage to your home, which will not only prevent the inconvenience of having additional repairs but also help protect the health of your family. Working with your insurance provider and a professional restorer will result in the easiest, most effective, and safest way to restore your home to its former state after a fire or flood for you and your family.

Contact Professional Carpet Systems today for more tips, help

August 2020 Client Newsletter

Here’s our August 2020 Client Newsletter.

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Dealing with Pet Accidents

Whether it’s chewing, begging, or jumping, our pets’ actions are a part of their unique personalities, for better or worse. However, there is one undesirable habit that most pet owners would agree causes the most embarrassment: urine. To animals, urine is an important social tool, used as a calling card, mate attractant or a territorial warning. To us, it is odor and stain.

If you are lucky enough to catch the animal in the act, you can pour salt liberally onto the deposit while it is still wet. Use enough salt to completely cover the spot. The salt will absorb the urine. Let it dry and simply vacuum it away. But most animals are secretive about peeing on the carpet; most of the time it is dry by the time you discover it. Single, light urine deposits may be treated by applying a neutral carpet cleaning agent, gentle agitation and a thorough rinse. Finish the job by placing a folded white towel on the area. Set a weight on it and leave overnight; the remaining moisture and residue will wick into the towel.

Once urine has reached the point that it has penetrated the carpet and the cushion, removal of the odor becomes more difficult. Most cleaning and deodorizing methods are designed to treat the carpet face fibers, not the carpet backing and cushion. If you don’t get out all of the urine, changes in humidity and temperature will result in reactivation and the odor will eventually return. Due to the chemistry of urine, old, heavy deposits are much more difficult to treat and you will need the help of a professional. Why? Because urine undergoes a dramatic chemical change as it ages.

The water in the urine evaporates leaving behind organic compounds that become more concentrated. Bacteria begin to consume the urine, breaking down the proteins, sugars and other organic compounds. Once the contamination has reached this point, it also becomes a potential health threat to humans. During the process of bacterial digestion the bacteria secrete ammonia and a strong, pungent odor develops. The urine turns from a mild acid to a strong alkali. This strong alkaline deposit attacks the dyes in some carpets. Over time, the dyes can be weakened causing permanent color loss and yellowing. The adhesives used in the carpet backing can be dissolved, and the carpet can literally fall apart. Permanent damage to wood subfloors will also result from deep penetration of concentrated urine deposits, requiring additional repairs.

Acidic cleaning agents neutralize alkaline residues and make the urine deposits easier to remove during normal cleaning. One urine contamination treatment available contains an enzyme called urease which is effective at breaking down the organic components of urine. Pairing agents are specialized deodorizers that bond to odor-causing molecules and create a new odorless or pleasant-smelling molecule. Oxidizers use the power of oxygen to eliminate urine odor and help remove staining. Oxidizers have the additional benefit of killing bacteria and often help in removing the yellow stain. But care is required when using oxidizers since these cleaning agents are not compatible with all types of carpet.

The decision of which method to use will depend on several factors. The amount of contamination present, the depth of penetration, the construction of the carpet, the fiber content, the installation method, the sub-floor type and the size of the affected area must all be considered.

Contact Professional Carpet Systems today for more tips, help or to schedule your next appointment

July 2020 Client Newsletter

Here’s our July 2020 client newsletter.

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What is that Smell?

What’s that smell? We have all had the experience of walking into a room or building only to be greeted by an unpleasant odor. They may range from mildly annoying to downright putrid. Besides being embarrassing, malodors are also a real cause for concern.

Since unpleasant odors are sometimes an indication of a potentially infectious, hazardous or unsanitary condition, the presence of bad odors can induce psychological or emotional stress and even cause physical discomfort. Spraying deodorants and perfumes will simply mask odors temporarily and are not effective for long-term success.

Effectively eliminating odors requires an understanding of the principles of deodorization. The type of odor neutralizer and application process must be chosen based on the source of the odor, type of materials affected and the degree of penetration. To avoid a recurrence of the malodor we suggest using the following procedures:

Step 1: Find and remove the source. Odor is an effect. Since every effect has a cause, our first challenge is to find and remove the cause. If the odor comes from a dead animal, you must find the carcass and remove it. If the odor is from a pet accident, you must first locate the deposit and remove it from the carpet and other surfaces before treating the offending odor. The same applies to odors from smoke, cooking, mold, mildew, etc.

Step 2: Clean the affected area to remove any remaining odor-causing residue. Actually, cleaning is just a continuation of source removal. Start cleaning in the source area and work outward until all residues are removed. Residues can be sticky or oily residues, crystallized materials or dust and soot. The type of residue and the material you are cleaning determines the cleaning method. For instance, removing soot from a concrete block wall requires a different cleaning method than removing the same soot from silk drapes. Depending on the odor, source removal and meticulous cleaning may be all that is required. If not, move on to the next step.

Step 3: Recreate the conditions of penetration. This is where specialized equipment is often required. For instance, if the odor is from smoke, it may have penetrated into wood, fabrics, drywall and may other porous and semi-porous materials. Any deodorizing products must penetrate the materials in the same manner in order to neutralize the odors.

If odors have penetrated into areas that are inaccessible, it may be necessary to use thermal or Ultra Low Volume fogging equipment, oxidation, ozone or dry vapor exchange equipment. Generally, odors caused by liquids such as urine or spoiled milk that have saturated porous materials must be saturated with a suitable odor counter-agent. In most cases, properly applying steps 1 through 3 will achieve the desired results. If there is still an odor proceed to step 4.

Step 4: Seal the affected material. In some cases, odors may have penetrated into materials to the degree that it is impossible or impractical to remove them completely. In these cases it is necessary to apply a topical sealant to encapsulate the odor-causing molecules and prevent them from evaporating into the air. If the molecules can’t reach your nose, you won’t be able to smell them. The type of sealer you choose depends on the type of material, the nature of the odor source and the degree of penetration into the material.

Call Professional Carpet Systems for more tips, help or to schedule your next appointment.